At Kalani and Tiandrae Pet Shop, we want you and your pets to be completely satisfied with your purchase. If you encounter any issues with your order, we’re here to help!
1. Returns
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We accept returns only if the item is damaged, defective, or incorrect.
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To be eligible for a return, please contact us within 7 days of receiving your order, providing your order number and a photo of the item that shows the issue.
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Items must be returned in their original condition and packaging.
2. Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within 5–10 business days.
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Shipping costs are non-refundable unless the return is due to our error (e.g., damaged or wrong item).
3. Exchanges
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If you received a defective or incorrect item, we can exchange it for the same product at no extra cost, depending on the type of product and availability.
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Contact us within 7 days of delivery to arrange the exchange.
4. How to Contact Us
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Email us at the.happy.pet.place1@gmail.com or fill out the contact form on our website.
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Provide your order number, a description of the issue, and photos (if applicable) to help us process your request quickly.
