At Kalani and Tiandrae Pet Shop, we want your pets to enjoy their new products as quickly and safely as possible. Here’s what you need to know about our shipping:
1. Order Processing
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Orders are typically processed within 2–5 business days after purchase.
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You will receive a confirmation email once your order has been processed.
2. Shipping Times
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Standard shipping usually takes 7–21 business days, depending on your location.
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Delivery times may vary during peak seasons or holidays.
3. Shipping Costs
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Shipping costs are calculated at checkout based on your location and the size/weight of your order.
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Occasionally, we offer free shipping promotions, which will be noted on our website.
4. Order Tracking
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Once your order ships, you’ll receive a tracking number via email.
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Use this number to track your package until it arrives safely at your doorstep.
5. International Shipping
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We ship to most countries worldwide.
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Please note that customs fees or import taxes may apply depending on your country. These charges are the responsibility of the customer.
6. Lost or Delayed Packages
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If your package hasn’t arrived within the estimated delivery time, please contact us at the.happy.pet.place1@gmail.com.
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We’ll help you investigate and resolve the issue promptly.
7. Questions?
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Our customer service team is happy to assist! Reach us via email at the.happy.pet.place1@gmail.com or through our website contact form.
